Access Control in ARS Remedy

Multi-Tiered Access Control Model

• User validation
• Access to data
• Access to workflow
            

Creating Group :

• Group Name
• Group ID
• Group Type
• Group Category
• Additional Fields

Group ID Ranges :

1000 - 14999 : Regular and Computed Groups

60000 - 60999 : Dynamic Groups

< 1000 : Reserved for AR System Groups and Apps

> 14999 : Reserved for future use

Access Control Group Types :

Implicit Groups :

• Public (Group ID 0)
• Submitter (Group ID 3)
• Assignee (Group ID 4)
• Assignee Group (Group ID 7)

Explicit Groups :

• Administrator (Group ID 1)
• Sub Administrator (Group ID 5)
• Customize (Group ID 2)

Administrator defined Explicit Groups :

• Regular
• Computed

Creating User :

• User Name
• User Full Name
• Assgin Groups
• License Type (Read/Fixed/Floating/Restricted Read)
• Notify Mechanism
• Additional Fields